RealTime IT News

GTE Abandons Unlimited Internet Access

GTE Friday became the latest Internet service provider to move away from unlimited pricing plans and put a cap on usage of its GTE.net service.

Under the new plan, customers will be limited to 100 hours of online time a month for $19.95. After the 100-hour cap is reached, customers will be billed $1 an hour starting Nov. 1.

GTE said it was revising its pricing policies to cut down on network congestion.

"The No. 1 complaint people have about Internet services is getting a busy signal when they try to log on," said Alex Coleman, vice-president and general manager of online services for GTE Internetworking.

"As use of the Internet continues to grow explosively, we want to ensure that the GTE.net service is as reliable as possible. Our new pricing decision is all about improving service quality for our customers and delivering a great product for a fair price."

GTE will offer an online manager tool intended to help customers keep track of their Internet usage.

"Some people just keep their connection up all the time, whether they are using it or not, or they lose track of time while online," Coleman said. "The online manager tool and our new pricing are among the many steps we've taken to help customers with self-provisioning and managing their service profile."

GTE joins AT&T WorldNet, America Online and several other Internet and online providers in its decision to eliminate its unlimited pricing plan.