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RealTime IT News

Road Runner Ends Year With 180,000 Subscribers

Cable Internet service Road Runner said Monday it ended 1998 with 180,000 customers and is currently adding more than 4,000 subscribers each week.

Road Runner is a partnership of Time Warner, MediaOne Group, Microsoft Corp., Compaq Corp. and Advance/Newhouse.

"The momentum just keeps building," said Carl Rossetti, Road Runner's interim chief executive officer.

However, Rossetti said acquiring customers is only part of the challenge.

"Growth must be managed if it is to be sustained. Recently, we received the results of a new customer survey. Preliminary results indicate that our customer satisfaction level, which is always very high, is actually increasing. This attests to the reliability of the Road Runner solution as well as out ability to manage customer care and provide compelling content."

The service's biggest cluster of subscribers lies in the Northeast region. San Diego, Calif. is the largest single city deployment, with 16,500 customers. Road Runner's highest penetration is in Portland, Maine, where 12.23 percent of cable homes are subscribers.

Road Runner is currently available to more than 7 million homes with plans to bring it to more than 27 million across the country in the works.