RealTime IT News

Web America Wins Restraining Order in Gateway Battle

Web America Networks, Gateway Inc.'s former Internet service provider partner, has won a temporary restraining order that stops UUNet from taking over the Gateway.net service.

Web America has provided Internet access for Gateway's service since it launched a little under a year and a half ago. The two companies started sparring last week when Gateway sued Web America, claiming the ISP did not live up to its contract. Gateway said customers often complained of busy signals, frequent disconnections and problems accessing e-mail. Gateway is seeking unspecified damages.

Gateway.net has more than 200,000 customers.

In a statement, Web America president Philip Midkiff, accuses Gateway of breaking their agreement and switching providers in an attempt to make more money.

"We pioneered a unique Internet solution for Gateway, our customer. When they realized the potential profitability of the Internet for their business, they began switching gateway.net customers to another Internet service provider, despite our agreement. We have no intention of letting this kind of practice go unchecked," he said.

Web America again disputed Gateway's claims of poor service, saying the software it developed for gateway.net is designed to automatically distribute customer traffic across several different networks to ensure the fastest possible connections.