RealTime IT News

GTE Guarantees Dedicated Internet Access

Confident in its ability to provide Internet access, GTE Internetworking Wednesday began offering a complete guarantee of its business Internet services.

The new service level guarantee provides businesses with credits for service in the event they experience transmission delays, information loss, or degradation in the network availability. In an effort to focus on business customers, the guarantees are based on delays during business hours.

GTE's dedicated Internet access customers will receive one full day of credit if there is a network problem that causes increased latency or packet loss.

"Because our network is engineered to be more than 99.9 percent reliable, we can guarantee our customers a seamless Internet communication all the time," said Richard Kane, service line director for GTE Internetworking's managed connectivity service.

The guarantee covers areas over which GTE Internetworking has control, including all equipment, wiring and telephone circuits within and between GTE Internetworking's Points of Presence (POPs). It does not include customer premise equipment, telephone circuits between customer locations and GTE Internetworking POPs and non-GTE Internetworking equipment or network connections.