GTE Guarantees Dedicated Internet Access
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Confident in its ability to provide Internet access, GTE Internetworking Wednesday began offering a complete guarantee of its business Internet services.
The new service level guarantee provides businesses with credits for service in the event they experience transmission delays, information loss, or degradation in the network availability. In an effort to focus on business customers, the guarantees are based on delays during business hours.
GTE's dedicated Internet access customers will receive one full day of credit if there is a network problem that causes increased latency or packet loss.
"Because our network is engineered to be more than 99.9 percent reliable, we can guarantee our customers a seamless Internet communication all the time," said Richard Kane, service line director for GTE Internetworking's managed connectivity service.