RealTime IT News

Road Runner Outsources Technical Support Services

Road Runner and Stream International Inc. Monday formed a strategic alliance that will have Stream providing technical support services to customers the cable Internet provider.

Stream will support Road Runner's cable modem customers, optimize their set-up and resolve technical issues including connectivity and interoperability.

Road Runner is a privately-held joint venture among affiliates of Time Warner Inc., MediaOne Group Inc., Microsoft Corp., Compaq Corp. and Advance/Newhouse.

"We selected Stream as our outsource technical support partner because their vision of the future of technical support services and customer care is in close alignment with ours," said David Temlak, Road Runner's vice president of customer care.

"We are very excited about our new relationship with Road Runner," said Stephen Moore, Stream's chief executive officer.

"The broadband environment is poised for explosive growth, and Road Runner will be a key driver in the market. With our people, processes, and technologies, Stream is ready to help Road Runner capitalize on the opportunities this new market presents."

Stream International maintains technical support services from 11 call centers located in the US, Europe and Japan. According to Stream, more than 5,000 support professionals resolve more than 20 million technical issues a year.