Road Runner Outsources Technical Support Services
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Stream will support Road Runner's cable modem customers, optimize their set-up and resolve technical issues including connectivity and interoperability.
"We selected Stream as our outsource technical support partner because their vision of the future of technical support services and customer care is in close alignment with ours," said David Temlak, Road Runner's vice president of customer care.
"The broadband environment is poised for explosive growth, and Road Runner will be a key driver in the market. With our people, processes, and technologies, Stream is ready to help Road Runner capitalize on the opportunities this new market presents."
Stream International maintains technical support services from 11 call centers located in the US, Europe and Japan. According to Stream, more than 5,000 support professionals resolve more than 20 million technical issues a year.