RealTime IT News

Software Delays Persist in Cloud, SaaS Era

Wasn't the on-demand model of the cloud and software as a service supposed to knock down the barriers to software distribution? That was the promise, but according to a new survey, workers at medium and large-scale businesses still experience significant delays when they request new software.

Analysts highlight the inefficiencies of the slow distribution model, a point taken to the extreme for the 15 percent of survey respondents who said they never received the software they requested. DevX.com takes a look.


For all the talk about cloud computing, Software as a Service (SaaS) and other so-called on-demand models, a new survey indicates many companies still employ more deliberate software distribution methods that often keep users from getting the applications they need in a timely matter.

The survey of 1,000 professionals at medium- to large-sized organizations in the U.K. and the U.S. found that 52 percent said they have to wait up to a week or more for work-related software they've requested. The survey was split evenly between U.K. and U.S. firms.

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Enterprises Still Struggle With Software Delays