RealTime IT News

Glitch Blocks Road Runner Users From MSN, Hotmail

A glitch with Road Runner, the AOL Time Warner cable Internet service, has left large numbers of the service's customers unable to access many Microsoft sites, including the MSN portal and Hotmail.

The problem first cropped up Tuesday, but stretched into Wednesday, while the company continued its attempts to work out a fix.

A Road Runner representative told internetnews.com that Road Runner's engineers believe the glitch occurred as AOL was updating its routing tables and another company -- possibly Microsoft or another carrier that uses the same pipe -- was performing routine maintenance at the same time. He noted that Road Runner traffic to Microsoft's sites was being refused because of some sort of routing problem, but could not identify the problem directly.

"There was no breakdown of the system," the spokesperson said, noting that maintenance has not led to this sort of problem previously.

"We can't resolve it just internally because it doesn't seem to have been initiated internally," the spokesperson said.

However, as of 10:30 a.m. EDT, the spokesperson said Road Runners engineers felt the problem would be resolved within about an hour.

"Our guys seem pretty optimistic that it will be resolved shortly," he said.