RealTime IT News

EarthLink Jumps On Splitterless Bandwagon

Earthlink Network Inc., is joining the growing list of broadband services providers that intends to increase access and decrease install time for digital subscriber line services.

By the end of July, customers in Baltimore, Pittsburgh and northern New Jersey can avoid the "truck roll" delays involved with setting up DSL services. EarthLink Tuesday said it would fire-up its systems for customer to install DSL modems, microfilters and software on their own.

EarthLink's splitter-less installation is is already available in Los Angeles, San Fransisco Bay Area, Dallas, New York, Boston, Washington, D.C., Philadelphia, Seattle, Portland, OR, Tampa and St Petersburg, FL, and Durham, NC.

Sprint Corp. , which owns nearly a one-third stake in in EarthLink, Monday introduced its own DSL self-install option for customers in cooperation with Broadjump Inc.

Lorraine Lopez, EarthLink vice president of broadband operations, said the DSL self-install feature is a welcome alternative for people who don't want or need to wait for setup.

"One of EarthLink's top priorities is to get EarthLink DSL customers up and running as quickly as possible," Lopez said. "Many of our customers have said they would prefer the independence and convenience of a do-it-yourself model. With about 13,000 self-installs under our belt so far, the self-install model has been tremendously successful, and we expect that trend to continue as we expand its availability."

According to EarthLink, eliminating the need for a technician to make a house call reduces DSL delays by as much as 50 percent.

Genuity Inc., formerly GTE Internetworking , provides the splitter-less installation kit for EarthLink's DSL customers. Patrick Kloepfer, Genuity vice president of broadband and narrowband services, said his company's experience with the self-install setup makes it the obvious choice to provide the support.

"We understand the importance of ease and convenience to people considering DSL service and are pleased to expand this option with EarthLink," Kloepfer said. "Our nationwide DSL footprint and our ability to offer our customers and partners the self-installation option help make us the Internet's leading DSL backbone."