RealTime IT News

Convergys Will Supply DSL Solution to COLT Telecom

[London, ENGLAND] Convergys Corporation, which supplies outsourced billing and customer care services, has announced a three-year agreement to provide COLT Telecom Group in Europe with a digital subscriber line (DSL) management solution.

The Convergys product will allow COLT customers to read about COLT's DSL offerings, pre-qualify for service, place the order, and check to see how the order is being progressed -- all via the Web.

COLT operates 25 metropolitan-area networks in ten countries across Europe and is currently building new networks in Birmingham and Dublin. By the end of 2001 it expects to have between 30 and 32 networks in commercial city centers fully operational.

One of the outstanding success stories of the communications industry in the U.K., COLT Telecom has this year had a setback in seeing it shares fall from their alltime high in December 1999. As a result, "The Sunday Times" of November 5, calculated that COLT Chairman Paul Chisholm is Britain's most overpaid boss -- by a breathtaking US $200 million in salary and share option gains.

COLT will now introduce DSL in Germany and The Netherlands, closely followed by a rollout in seven more countries during 2001.

"The combination of our innovative DSL products with Convergys' world-class DSL customer care capabilities will continue to drive our growth trend in the years ahead," said Peter Manning, COLT's chief operating officer.

Monica Mehan, president of Convergys Europe, said the capability to provide high-speed broadband IP-access over a standard copper line is going to drive a phenomenal growth market for DSL products across Europe and the rest of the world.

"This opportunity with COLT to support one of the industry's most aggressive and recognized pioneers in this area with our DSL management solution places Convergys at the forefront of this exciting new market opportunity in Europe," said Mehan.

Convergys now has 46 customer contact centers around the world handling over a million transactions a day.