RealTime IT News

Mitercom Signs Prospectus for Web-Activated Customer Service

[Ottawa, CANADA] Mitercom has contracted Prospectus Group to develop a Web-Activated Telecom Services Portal for managing the needs of large corporate accounts for telecommunications companies across North America.

The Web portion of the portal will be based upon Prospectus' nTelligence technology that will allow real-time activation of Mitercom's own Speech Enabled Voice Response Services.

Telecom carriers and their clients will have real-time configuration and control capabilities with the option to access their corporate account information online or through any telephone or cellular phone.

Both companies reported that a large telecom company -- yet to be disclosed -- has already commissioned a license for the service to manage the needs of its business customers.

"We are developing a suite of speech enabled applications that offer Web activation and management," said Michael Traynor, Mitercom president.

"As a result, innovative services can be delivered at a fraction of the cost in real-time. By speeding up the sales cycle, we can activate new customers in minutes instead of weeks, helping our clients to meet their financial objectives."

Traynor said that Mitercom chose Prospectus' nTelligence based upon its ability to handle the large volumes of customer inquiries and account profiles required by its Web-Activated Telecom Services.

The current announcement follows news released on July 8, 2000 saying that the companies had signed a Memorandum of Understanding to add Voice Web capabilities to the nTelligence platform.

With the incorporation of Mitercom's technology, telephone and cellular users of products based on the nTelligence Web or Wireless platform now have the option to simply speak with their own voice to access Web-based information.

Voice Web is not new (See, for example, Alliance Plans to Bring E-Commerce to the Telephone, October 13, 1998 and Motorola Speaks a New Language, September 30, 1998) but obviously moving more into the e-commerce mainstream all the time. Considering the wireless trend, "Look ma -- no wires, no mouse!" seems one Web access paradigm for the future.

Mitercom is an Ottawa-based company that develops and hosts speech recognition and Voice Web technologies to deliver customized business solutions. Prospectus Group (CDNX: PSE) develops middleware for the Web, Wireless, and Voice transmission of business information.