RealTime IT News

Knowledge Junction Targets Telecos

[Vancouver, CANADA] Knowledge Junction Systems, a provider of smart software solutions that accelerate and simplify complex communications sales, today announced the commercial availability of ConciseMatch, a Web-based software application combining industry-specific proficiency and customer knowledge with unique technology.

ConciseMatch guides a complex sale through a consistent process and workflow: analyzing a customer's needs, developing up-to-date product and service recommendations, and delivering a detailed, viable quote, order or contract and network diagram within minutes.

After investing several years and many billions of dollars in infrastructure and network build-out, the communications industry is now turning its attention to selling new products and services more aggressively," said Rizwan Kheraj, KJS co-founder and chief technology officer.

"KJS's software is poised to empower communications providers to not only sell these products and services more effectively, but at the same time rapidly increase revenue, decrease the cost of sales and installation, and improve overall customer satisfaction."

KJS recently completed beta trials of its ConciseMatch with Telus and Hermes, an ISP. Both beta sites were pleased with the KJS team for ConciseMatch's ease-of-use and effectiveness in quickly generating appropriate and accurate quotations and proposals, and simplifying the overall sales process.

"Telus has found Knowledge Junction's ConciseMatch to be a next generation selling tool. It provides needed domain knowledge to our inside sales staff, successfully delivers rapid response to customer needs and quickly generates appropriate, accurate quotations, proposals and contracts," said Malcolm Hyndman, manager of Business Performance and Development at Telus Advanced Communications.

"The ConciseMatch application is straightforward and easy to work with. We recommend it for companies that need to streamline their sales process to ensure that each prospective customer receives the solution that best fits his or her needs," said Jim Watson of Hermes' Customer Services.

KJS's ConciseMatch is now available in both Canada and the U.S. The application is modular in nature and can be adapted to meet the selling needs of organizations of various sizes. Flexible pricing options are available on a per-seat or per-transaction basis.