RealTime IT News

Worldwideassist.com Goes Live with Online TLC

[Montreal, CANADA] Worldwideassist.com, a Web-enabled customer sales and service provider, is opening it's doors for business this week.

"We urge all e-business managers to try our demo at http://www.Worldwideassist.com. Our people are the difference," said one of Worldwideassist's customer care representatives between calls.

Strategically located in Montreal, the company helps insure that e-businesses reach their e-commerce objectives by offering live interactive customer care management solutions through multi-channel and multi-lingual services 24x7x365. Their mission is to help medium to large businesses become more profitable by building sales and customer loyalty by exceeding the customers' expectations.

Worldwideassist.com, the first to select Vocalcom's Hermes Pro Customer Interaction Software, provides Live Voice over the Internet, Live Chat/Co-browse, Web Call Back and e-mail Customer Sales and Service through inbound and outbound channels.

"This allows you to communicate effectively, continuously, and globally on the Web with the all important added human touch," said Johnny Deluca, senior vice resident.

"We add value to any brand we protect."

Worldwideassist.com aims at excellence in Customer Care and believes that it is esentially about people. Guided by a seasoned management team, its highly trained CCR's (Customer Care Representatives) are skilled at adding to the shopping cart as well as satisfying the many issues for which they are needed.

According to Michelle DuBois, vice president for sales and marketing, "We know where the e-customer is going and take them right there."

Worldwideassist.com provides e-businesses with a range of technologies and professional services, including certified in-house training and development for customers' employees, professional consulting services, and a turnkey Customer Relation Management ASP solution.