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TIAA-CREF Turns to Vignette to Update Intranet

The Teachers Insurance and Annuity Association College Retirement Equities Fund (TIAA-CREF) Monday said it would turn to Vignette Corp. to provide applications for the redesign of its enterprise-wide intranet, Business and Associate Services Environment (BASE).

Vignette said its applications will used to manage TIAA-CREF's information and the complexity of its Web sites.

The BASE intranet was originally designs as a reference and research source, and it has experienced steady growth in traffic and the amount of information available. But Vignette said that as the intra-company Web sites grew, employees began having trouble navigating and searching the sites for the information they needed.

"Manual content management, successful in a small, controlled environment, became less manageable as the amount and complexity of information being delivered through the Web grew," said Greg Goldman, manager of Corporate Intranet Services at TIAA-CREF. "Vignette's applications will enable us to efficiently organize, deliver and present all our intranet content with one tool."

TIAA-CREF plans to utilize Vignette Content Management Server (VCMS), the Vignette Lifecycle Personalization Server (VLPS) and the Vignette Content Syndication Server (VCSS). Together, the three applications will allow the intranet to deliver information to employees based on employee profiles and associated business rules. Employees will also be able to enroll in workgroup communities and subscribe to topics of their choice.

"To best serve its more than two million customers, TIAA-CREF must place critical information at the fingertips of its 6,100 employees in a timely and efficient manner," said Dan J. Lautenbach, senior vice president of global sales and operations at Vignette. "Vignette's customer-driven Internet applications will give each TIAA-CREF employee quick and easy access to the up-to-date information most relevant to them."