Zendesk Taps iPad for New Help Desk App
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Apple's iPad continues to attract interest in enterprise circles, playing well to an increasingly mobile workforce. The latest example is this week's release of Zendesk for iPad, the first tablet version of the cloud-based help desk application.
"This is not a port, it's a hundred percent native iPad application," Zack Urlocker, COO at Zendesk, told InternetNews.com. "It's a really nice interface and fits well with our mobile strategy, which is that you should be able to offer service and support to customers anytime you need to wherever you are. With the iPad help desk app, you could be home on the couch or riding on a train and still be able to check in."
The company said that in addition to moving its help desk app to another mobile platform, Zendesk for iPad also has new features. For example, the mobile help desk app includes access to a real-time list of the tickets assigned to help desk agents and the ability to easily bookmark a ticket to respond to it later, or use it for future reference.
The news comes at a time of growing competition in the suddenly red hot tablet space as a number of companies, including HP, Research in Motion and Samsung, look to take on the iPad. Although pitched primarily as a consumer device by Apple (NASDAQ: AAPL), the iPad has seen fast corporate adoption. Apple claims 80 percent of the Fortune 100 are testing or deploying the iPad.
Get all the details on the Zendesk release at Datamation.