Exodus Communications Inc. (Nasdaq:EXDS), a leader in complex Internet hosting and managed services, Thursday (March 22) introduced myExodus, a Web portal that provides Exodus customers with a view into their mission-critical Internet infrastructures.
A centralized and secure portal that can be accessed from anywhere via the Internet, myExodus enables Exodus customers to access a variety of operational management tools and applications provided by Exodus and its third party Application Service Provider (ASP) and Managed Service Provider (MSP) partners, including: monitoring and reporting; network and systems administration; customer support and account management.
myExodus is a self-service, single point of access to Exodus managed services and reporting tools. The portal features timely information that companies can use to monitor and maintain system, network and application uptime and performance and service quality, while minimizing the use of internal resources. myExodus also enables Exodus to efficiently deliver news and updates pertaining to its customers’ online business and to inform them about new products and services.
“Companies trust Exodus with their mission-critical Internet operations. As the market evolves toward fully managed, lights out hosting, the demand for remote visibility, monitoring and management tools increases,” said Ellen Hancock, Exodus chairman and CEO. “We’re pleased to provide customers with an integrated Web portal that allows them to easily access key information on all aspects of their Internet infrastructure.”
Exodus today also announced the introduction of its Enterprise System Monitoring (ESM), which is accessible via the myExodus portal. ESM broadens Exodus’ growing portfolio of managed services aimed at the enterprise market.
myExodus also provides a view into Exodus’ new Enterprise Systems Monitoring (ESM) service. Exodus ESM offers fully outsourced monitoring of key software infrastructure components including custom applications, operating systems and network devices. ESM assists customers in preventing outages and improving system performance by keeping them informed of key events and historical trends. ESM is part of Exodus’ end-to-end monitoring and management solutions, which reduce the cost of monitoring for Exodus’ customers by allowing them to focus on their core business, while maintaining performance and flexibility.
“Exodus became the market leader by continually meeting customer needs. These new tools go one step further by enabling our customers to maintain visibility and reduce the time and costs associated with monitoring and management,” Hancock said.
Because myExodus is Web-based, no software installation is required other than standard operating system and Web browser installation. All that is needed is set-up of the user’s subscription through an administration tool, login and password information. The portal also serves as the customer view for Exodus Managed Web Hosting customers.
“While companies are increasingly outsourcing the management of their Internet operations, they unanimously still want visibility into how their operations are performing,” said Ted Chamberlin, networking analyst, Gartner Group. “With the introduction of myExodus and Enterprise Systems Monitoring, Exodus can better serve customers and ensure their outsourcing investments are maximized.”