Interliant Expands Managed Messaging Service

In late July, ASP Interliant (Nasdaq:INIT) launched INIT Report, its Web-based reporting tool designed to allow customers to access performance measures for their hosted IT infrastructure (see Interliant Offers Web-based Reporting). Today, the Purchase, N.Y. company took its monitoring capabilities for Lotus Domino services a step further, adding Candle Corp‘s IntelliWatch Pinnacle software tool to its INIT Managed Messaging for Lotus Domino.

Interliant’s INIT Managed Messaging is designed to offer a fully managed service for Lotus Domino messaging and application servers that reside either at a customer’s site or in one of Interliant’s data centers. By incorporating IntelliWatch Pinnacle to its existing tools, Interliant can offer additional monitoring, server administration and performance management services.

“Candle’s IntelliWatch Pinnacle is the perfect accessory for our INIT Managed Messaging solution,” Patty Jacobson, Interliant vice president of INIT Managed Messaging, said in prepared statement. Interliant says that Pinnacle will provide its customers with enhanced 24×7 monitoring and automatic problem remediation, allowing Interlaint to be more proactive in resolving any technical Notes/Domino issues. “We now can provide new levels of domain management and optimization that help drive down costs for Interliant and our customers,” Jacobson said.

IntelliWatch Pinnacle allows Interliant to automatically detect and correct problems as well as centralize and consolidate manual maintenance and housekeeping tasks into a single log for all servers, which the company says will save customers time and administrative costs.

Interliant’s dedicated Lotus Domino servers power a variety of applications, including the following:

  • Hosting an enterprise Notes messaging infrastructure
  • Hosting Domino application servers that are accessed via Notes clients
  • Hosting Domino-based applications
  • Hosting Web sites for Internet, intranet, and extranet applications.

“Candle helps companies measure the effectiveness of their e-business,” said John Kogel, vice president, Critical Services Management for Candle Corporation. “ASPs like Interliant recognize that proactively managing service level agreements is the key to satisfied customers.”

The Los Angeles-based Candle Corp. reports 5,000 customers in 61 counties, including 60 percent of Fortune 500 companies.

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