Looking to broaden its service-management capabilities, Irvine, Calif.-based SiteLite announced yesterday that it will implement BMC Software Inc.’s , PATROL to manage customers IBM-based applications.
SiteLite offers management and support services for network devices, operating systems, Web servers, databases and business applications. It provides customers with 24×365 monitoring and a secure portal to view system information. By using Houston-based BMC’s PATROL, SiteLite says it is furthering its commitment to providing reliable, cost-effective IT infrastructure and application management.
“SiteLite is building broader systems management capabilities to offer to our customers and we believe that using PATROL as a key component of our monitoring tool set will expand SiteLite’s market share,” said SiteLite Chief Operations Officer Reddy Marri.
BMC’s PATROL is designed to provide rapid deployment of advanced service level management through a continuous improvement process that lets businesses measure service in terms of end-user response time of business transactions and publish reports on compliance against SLAs (service level agreements). It also allows for automated diagnosis of the root cause of failures and predicts the impact of business change on the quality of service delivered.
“In a world where problems, that appear in seconds, can negatively impact relationships and customer satisfaction that have been developed over the years, companies need a leading-edge management solution like PATROL to ensure that data availability and security are not compromised and that the customer’s experience on their Web is optimized,” said Pete Di Stefano, director, product marketing, Enterprise Systems Management, BMC Software.
SiteLite uses PATROL for Unix, DB2 Universal Database, IBM WebSphere Application Server Advanced Edition, MQ — Operator for Distributed Systems, Integration for HP OpenView and the PATROL Console.
Both SiteLite and BMC are listed by ASPnews as Top 30 Enablers.
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