Cable Internet service Road Runner said Monday it ended 1998
with 180,000 customers and is currently adding more than 4,000 subscribers
“The momentum just keeps building,” said Carl Rossetti, Road Runner’s
interim chief executive officer.
However, Rossetti said acquiring customers is only part of the challenge.
“Growth must be managed if it is to be sustained. Recently, we received the
results of a new customer survey. Preliminary results indicate that our
customer satisfaction level, which is always very high, is actually
increasing. This attests to the reliability of the Road Runner solution as
well as out ability to manage customer care and provide compelling content.”
The service’s biggest cluster of subscribers lies in the Northeast region.
San Diego, Calif. is the largest single city deployment, with 16,500
customers. Road Runner’s highest penetration is in Portland, Maine, where
12.23 percent of cable homes are subscribers.
Road Runner is currently available to more than 7 million homes with plans
to bring it to more than 27 million across the country in the works.