The MSP Association, a Concord, Mass.-based consortium of companies in the managed services industry, today announced that six new members have joined its ranks.
“The continued growth of new members in the consortium shows that the MSP Association has been successful in establishing itself as a leader with the association’s service management quality initiative (SMQI) program that promotes the adoption of the Information Technology Infrastructure Library (ITIL) best practices as the framework for managing complex IT environments,” said Linda Shannon-Hills, chairwoman of the MSP Association. “This best practice framework is quickly becoming the worldwide standard for quality service delivery.” (See MSPs Meet Delivery Standards.)
The new members are the following:
Consonus provides business continuity for data through the use of modern data center facilities, 24×7 managed hosting and monitoring services and network provisioning services.
Emtec Inc. provides services including network monitoring, help desk, IT consulting, information security, data storage, data protection and enterprise infrastructure design and implementation.
GeoTrust delivers identity and security solutions for e-business providing a managed enterprise security that authenticates individuals and issues digital certificates on behalf of a sponsoring enterprise.
Network Guidance is a managed-IT services company that helps businesses keep their network systems running around the clock.
Trilogy offers an end-to-end solution for clients by combining on-site technical support services, systems integration and remote IT infrastructure management services. Trilogy’s service capabilities and infrastructure supports a wide range of proprietary and industry standard hardware and operating system platforms.
Wipro Technologies is a provider of IT services to Fortune 500 companies and is part of Wipro Corporation . Key services offered by Wipro includes IT infrastructure management services from its the network operations centers located in India with point of presence in U.S., U.K. and Japan and client dedicated offshore service centers.
The MSP Association launched SMQI in January 2002. The primary focus of the initiative is to drive quality standards for Internet service delivery and software tool implementation with existing IT environments. Key to developing those standards is the adoption of ITIL best practices within the service delivery model.
ITIL foundations provide core operational processes and guides to measure service levels. Key programs include a self-assessment survey, training guidelines and workshops, service level guidelines, ITIL best practices for service providers, and quality of service (QoS) modeling.
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