The hospitality industry continues to be a hot market for hotspot service
and software providers. Add one more vendor to the increasingly crowded roster:
I-hotel International, a Canadian Wi-Fi systems software, integration
and management services company.
Like most vendors in this market, I-hotel believes it has an infallible formula
for success. They can’t all be right, of course, but I-hotel, unlike some
others, does have a solid track record to back its claim — even though it’s
only 18 months old.
The company announced in July that it had added 14 more hotels to the list
of deployed properties with its Wi-Fi-based systems — bringing the total
as of late July to 71, with 7,300 guest rooms. Installations include Quality,
Best Western, Holiday Inn and Days Inn properties.
"We quickly recognized that if we wanted to make our mark, we had to
focus on the mid-market segment," says Sylvain Boudreau, the company’s
vice president of business development.
"Everybody is chasing the Deltas and Paramounts. We’ve stayed focused
on the mid-market and we’ve been very successful as a result."
What are the other ingredients in the company’s sure-fire success formula?
One is that most of the I-hotel team — including Boudreau and founder and
vice president of technology Samuel Schmidt — have deep backgrounds in the
hospitality industry. They’re not just technologists.
"So the first thing we bring to the table is our knowledge of the industry,"
This probably does count for something, but not enough on its own. More important
is that the company’s triple-A-billing-network management software was developed
from the ground up for hotels.
In fact, the software came before the company. Schmidt began developing it
as part of a freelance consulting contract for the Quebec-based Gouverneur Hotels chain.
Gouverneur wanted to install a custom-built Wi-Fi access system. It had looked
at offerings from wireline systems vendors but decided they were too expensive
and not flexible enough.
Schmidt ended up forming I-hotel to complete development on the software
as a commercial product when he realized he had come up with something that
would be in demand. I-hotel used one of the Gouverneur hotels as the guinea
pig during eight months of development and testing.
"That’s why we’ve been successful, because the software was built specifically
for hotels," Boudreau says. "That’s where we’re quite different
from most of our competitors."
Then there is I-hotel’s business model. The company is a one-stop shop, Boudreau
stresses, and that is very appealing to hotels. I-hotel quotes an all-included
price for consulting, hardware, software, installation and training.
The hotel then owns the network and handles day-to-day management. It pays
for the high-speed Internet connection — in most cases it’s cable modem access
from one of I-hotel’s two distribution partners, Videotron (mostly in
Quebec) and Cogeco (in
I-hotel also charges a monthly fee — about $1.50 per room — that covers
network maintenance, software upgrades and 24/7 toll-free telephone technical
support for guests and staff, in both of Canada’s official languages, French
Boudreau says the fact that the network in an I-hotel installation is managed
entirely from an onsite server on which the I-hotel software resides — and
not from an off-site hotspot service provider’s network operations center
— is another important technology differentiator.
"That’s where the difference was initially for us when they were comparing
us to hotspot [service providers]," Boudreau says. "They give [the
hotel] very limited control. We give them full control of the solution. They
manage it. They decide who is on and at what price."
The other thing hotels liked, he says, is that with I-hotel, there was no
long-term contracts and no sharing of revenues. In more and more cases, hotels
aren’t looking to generate any revenues from high-speed access.
Boudreau estimates that currently about 65 percent of I-hotel hotels are
providing the service as an amenity. He expects that to go to 70 or 75 percent
over the next year. Where they are charging — often because the chain mandates
that they do — local managers want to be able to make decisions on a guest
by guest basis so they can provide service free to regular customers.
"The latest trend," Boudreau says, "is that it’s free for
the guest rooms, but there’s a daily charge for the meeting and conference
Even with an airtight business model, I-hotel was still a small start-up
with little market credibility compared to formidable competitors such as
telco Bell Canada, which markets the Data
Valet solution licensed from Travelnet
Technologies, and Spotnik Mobile,
which is backed by Canada’s number two telco, Telus.
I-hotel got its big break when another Quebec company, Videotron, a virtual
monopoly provider of cable TV services in the province, decided I-hotel was
just what it needed to help sell its high-speed Internet services into the
hotel market. Videotron later made introductions to Cogeco.
The two cable companies are now exclusive distributors of the I-hotel solution
in their trading territories. In areas where neither operates, I-hotel sells
direct to independent hotels, chains or management companies and makes deals
with local or regional service providers for Internet access.
"That was the push we needed," Boudreau says of the Videotron partnership
deal. "It gave us the credibility we were lacking initially. Now we can
compete with Telus and Bell."
Has I-hotel found the magic formula for selling hotels on Wi-Fi and also
making money at it? Maybe. Revenues for the company’s first fiscal year, just
ended, were over $770,000 — "which is phenomenal for a first year,"
Boudreau says. I-hotel is on track to post sales in excess of $1.8 million
this year. It expects to have 150 to 160 properties up and running by June
The grand plan is to first consolidate the company’s position in eastern
Canada. Most of its properties are currently in its home province of Quebec,
with a growing number in nearby Ontario and a few in Nova Scotia on the east
Then it will strike out for the west — and the U.S., where Boudreau says
it has already garnered some interest from chains that have properties in
Canada using its solution.