Making its second benefits-related acquisition this year, workforce management software maker Workscape is buying CallConnect. In April, the Framingham, Mass., firm bought TALX Corp.’s benfits enrollment business.
With its latest pick-up, Workscape adds a human resource outsourcing to its Web-based self-service applications and gains a new technology platform as well as about 60 employees in Broomfield, Colo., and Boise, Idaho.
The combined online/offline offering should help Workscape pursue larger corporate customers.
“Over the past year we’ve seen increasing demand for call centers that supplement our online tools and offer support for employees with more complex questions or concerns,” said Tim Clifford, Workscape CEO.
The integration of the operations and technology shouldn’t be too difficult. CallConnect’s call center already uses Workscape’s online software and its operators provide feedback about employee problems with the application. That information is used to improve future versions.
Nearly all of CallConnect’s customers, who collectively employ more than 140,000 employee lives, had shifted their contracts to Workscape.
CallConnect’s management team will move with the company and continu to be headed by John Jackson, the CEO who helped broker the deal.
“Workscape and CallConnect have already collaborated on a number of joint client deployments, so
we know that our service and delivery approach can be successfully merged,” Jackson said.
Workscape and CallConnect are privately held and do not disclose financial information. The purchase price for the deal was not announced.