Travel solution provider Peragis Inc.
Thursday delivered its intranet technology to the TravelPlus consortium.
The Peragis intranet allows TravelPlus, a leading Canadian consortium, to
effectively deliver information and promote key and
preferred suppliers to 150 associate travel agencies who serve more than
300,000 Canadians annually.
Utilizing the online auditorium feature, TravelPlus plans to host online
conferences where suppliers can answer questions over the course of a day or
a week — all at the convenience of the speaker. The online auditorium
feature will enable the promotion and education of preferred suppliers
within the TravelPlus membership. Front line agents can now have specific
product related questions answered while providing the supplier an education
forum.
With the intranet, front line agents now have access to supplier information
that has traditionally been available only on paper. To increase
customer service, agencies can now share information such as travel
expertise and experiences using the Peragis intranet for educational
purposes.
“It’s just so convenient to access information on the TravelPlus intranet,”
said Robert Lindsay of Meridian TravelPlus in Vancouver. “I
have used the intranet to get addresses of other TravelPlus locations,
details of airline preferred supplier agreements and the
TravelPlus publication “Just the Fax.”
In the future, the intranet product will bring broadcasting capability to
the agency to ensure real-time interactive access
for the suppliers.