SBC Communications introduced a new service today to help
businesses track network and application performance in multiple locations.
SBC PremierServ Network Management Wide Area Network View gives IT managers
information to isolate programs that are slowing
the system; free bandwidth for key applications; and understand and
trace virus traffic.
The real-time feedback will also help corporate customers check actual
performance against the levels promised in SBC’s service-level agreements.
“SBC companies manage network services on an ongoing basis, and our
customers have the power to determine exactly how we’re doing, at any given
moment or in any location,” Mark Fishler, vice president of SBC product
management, said in a statement.
The new WAN View monitoring capability uses Visual UpTime Select,
performance management software from Visual Networks .
SBC says it’s one of the first major U.S. telecom carriers to include the
tool in its service offering.
In addition to new features, SBC is lowering fees for several network
management options by up to 28 percent, depending on the package selected.
Managed network services are seen by many telecoms as a way of replacing
revenue that has been lost as demand drops for traditional telecom
services. AT&T , among others, has made a push in the area.
Much of the recent SBC news has been focused on consumers. Most notably, the
company’s fiber network rollout, which will provide
residential customers with enough bandwidth to run high-speed Internet
access, VoIP
In recent months, SBC has also recently extended and
expanded a portal deal with Yahoo , which is also aimed at
retaining existing home users and wresting others from cable companies.
