TekInsight.com Inc. Monday launched
a failure detection system that provides IT
departments with rapid, accurate answers and assistance to users when a
computer or network failure occurs.
Dubbed BugSolver Enterprise, it is the third product announced in a series
of BugSolver services. The tool
resides on a client or server computer collecting diagnostic data. When a
program fails, BugSolver forwards that information to a portal customized to
an IT department’s needs.
The information provided by BugSolver is a “snapshot” of the system at the
time of the crash containing 30,000 analytical data points on software and
hardware problems. When problems arise, a company’s support staff will
automatically receive an e-mail containing information about the failure.
The motor for BugSolver is in the customized portal, which has the ability
to perform complex analysis instantaneously at the time of a crash.
In addition to its diagnostic capability, the BugSolver portal provides
other services:
- Migration Analysis — BugSolver collects data needed to test whether a
migration to a new operating system will be successful before full
implementation
- Internal Group Reporting –BugSolver collects thousands of fields of
data at the source, enabling users to create internal systems
configuration and utilization reports - Asset Management — BugSolver maintains updated asset records by
periodically taking a detailed system snapshot and transmitting it into a
central repository
“BugSolver Enterprise will enable our Internet data centers to offer a level
of service and support that minimizes
downtime and provides up-to-the-minute statistical information on software
problems that can cut the time it
takes to correct system failures,” says Dominic Ciciollo, vice president,
Technical Infrastructure Services, at
Infocrossing, a provider of fully- managed server hosting and professional
services for Global 2000 companies.
BugSolver is powered by Streaming XML. Developed by TekInsight.com, Streaming XML harnesses data by streaming it into XML and
compressing the format for real-time storage and presentation.
BugSolver Enterprise will be available Sept. 5.