e2 Software
introduced a product named “e2 SalesOffice–Start,” designed to enable
companies to respond cost-effectively to e-mail requests
for information.
The new tool is designed to help even small companies expand their
Web-based businesses competitively.
“We created e2 SalesOffice–Start because our e-commerce customers’ main
issue was how
to effectively handle e-mail requests for information per day,” said Johnny
Anderson, e2 Software’s president and CEO. “With this product, our
customers can answer their Web visitors faster than their competition, and
it’s part of a scalable solution that can grow with them as their Web business
increases.”
A client/server system, e2 SalesOffice–Start can handle large volumes of
customer e-mail and uses an auto-responder to reply to it with personalized
messages, the company said. It is an intelligent rules-based system,
selecting and customizing e-mail
templates from the SmartCollateral database to make the replies. The system
also supports live customer representatives by routing the inbound e-mail
to the
appropriate personnel, the firm said.
With e2 SalesOffice–Start’s client module a user can access a centralized
SQL database of all Internet leads, contact records and communication
histories. The system supports HTML e-mail, enabling companies to include
graphics, animation or video within their messages.
e2 SalesOffice–Start is normally priced at $4,995, but for a limited time,
the firms said it can be purchased for just $1,495.