The use of software-as-a-service (SaaS) for supply chain management (SCM) is
gaining traction, and early adopters are reaping the rewards of faster
implementation times, quicker returns on investment and lower costs.
According to a new study from Aberdeen Group, more than 50 percent of enterprises
surveyed are either using or considering using on-demand applications
as part of an overall SCM solution.
The study also showed that while uptake of SaaS is lower for more
inward-facing applications, such as ERP, acceptance for this model is
Companies that have adopted on-demand SCM solutions are reaping considerable
“Early adopters have found an overwhelming value in this space,” said Beth
Enslow, senior vice president at Aberdeen Group and author of the
Enslow told internetnews.com that with on-demand software, companies
can be up and running within three months and see a return on their
investment within a year.
“That’s not the typical results you get with [on-premise] enterprise
applications,” she noted.
Enslow also said that total cost of ownership (TCO) with SaaS can be 20 to 30 percent lower than with an on-premise
Most of the penetration by SaaS vendors has been in customer- or
These processes can include forecasting and inventory management with
customers, achieving supply chain visibility and managing transportation
In many cases, using a hosted solution is more efficient when customers and
suppliers can log into the same grid, rather than trying to patch
proprietary systems together.
“The time to value for using SaaS for outward-facing processes was very
strong,” said Enslow.
One provider in this space, GXS, based in Gaithersburg, Md., offers an
on-demand B2B trading grid that provides detailed tracking information and
can dynamically calculate a new ETA when a shipment is delayed.
“You can’t do that just by doing EDI,” noted Steve Keifer, vice president of
industry solutions and product management for GXS.
Keifer told internetnews.com that SaaS also provides customers with a
built-in trading network. “You’re never going to get all the different
transportation providers to log onto your system,” he said.
GXS boasts that it is the “world’s largest trading community,” with 40,000
direct customers using its GXS Trading Grid.
The Aberdeen study also shows that inward-focused applications such as ERP are
still dominated by the traditional license-and-install model.
Even here, though, Enslow said there is demand growing for on-demand ERP,
particularly among smaller companies.
“That’s a surprising result of the study,” she said.
She cautioned that SaaS is not going to entirely replace traditional
software applications, but said the study shows that on-demand providers can
find a niche either providing one piece of a larger puzzle, or by allowing
SMBs entrée into a world of functions that previously were the exclusive
province of the bigger companies.
With on-demand software, SMBs that “could not afford to implement a
best-of-breed system can have access to very good functionality,” said
For the most part, the offer of on-demand tools has been dominated by
so-called pure-play SaaS vendors, but Enslow says traditional
license-and-install vendors are seeing that they can bring new features to
market more quickly using the on-demand model.
“We’re starting to see some traditional on-premise vendors offer on-demand
extensions to create net new value for their installed customer base,” she