Red Hat (NYSE:RHT) and SAP (NYSE:SAP) are teaming up to provide an improved, streamlined support model for joint customers.The new support offering builds on the strength of an 11-year partnership between Red Hat and SAP.
Among the customer benefits is the fact that there is no need for the SAP customer to open a separate ticket with Red Hat. Red Hat has access to the ticket history and work already performed by the customer and SAP. Additionally, communications occur in one place and are captured for historical reference by all parties.
“We have integrated support offerings with many of our partners, such as the hardware vendors, for many years,” Marco Bill-Peter, vice president of Global Support Services at Red Hat, told InternetNews.com. “Red Hat is also on the board of TSAnet, an industry consortium that enables cross-vendor escalations. However, this SAP-Red Hat support connection is the first fully integrated offering of its kind with an application vendor.”