Siebel Helps Customers With Latest Buy

Siebel Systems announced this morning that it
has signed a definitive agreement to purchase e-billing provider edocs.
When the deal closes, Siebel will acquire 180 edocs employees,
intellectual property and customer relationships of some 116

Natick, Mass.-based edocs’ e-billing and customer self-service software solutions
helps comprise a market that Siebel was keen to enter. Edocs products are based on the J2EE
architecture, which Siebel CEO Michael Lawrie said was consistent with the company’s development

“By acquiring one of the leading players in this space, Siebel systems
will be able to capitalize on the growing $3 billion market for e-billing
and online self service,” Siebel said in a conference call.
“Online self service is the fastest growing
customer care channel and is really a top investment priority across many
industries for a very good reason, because it allows companies to improve
customer services while reducing operation cost.

“The proposed acquisition will also strengthen Siebel’s position as a
leading provider of multi-channel, customer-facing solutions by adding the
industry’s most comprehensive customer self-service solution to our
integrated CRM and business intelligence offerings,” Lawrie added.

He noted that the acquisition was consistent with Siebel’s strategy
to offer a broader range of front-office solutions to its customers, adding that,
as a result of the acquisition, the company would be the only CRM
player that offered CRM, business intelligence and e-billing solutions.

The deal is worth at least $115 million,
with the potential for additional payments in 2006 based on undisclosed
contractual milestones. Siebel and edocs expect it to close early in the
first quarter of 2005.

The Siebel purchase ends a big ERP week, with Oracle’s PeopleSoft acquisition.
Some analysts have speculated
that the greatest impact of the Oracle/PeopleSoft merger
may be its effect on other software companies like Siebel, which
could become a takeover target.

Siebel recently expanded
its partnerships with IBM
and Microsoft.

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