Austin, TX-based Acuity Corp., a provider of Web-based
customer interaction software, said that WebCenter Express 2.2 is now
generally available and that 20 new companies have licensed the technology
over the past six weeks.
New to the 2.2 version of is a full range of self-help capabilities, including
a searchable knowledge base and an internal/external discussion forum.
WebCenter Express 2.2 also offers a seamless escalation path from the
Knowledge base or forum to a live customer service agent. With LiveHelp! and
the Answers With Acuity programs, companies can provide their customers and
prospects new real-time, text-based communication capabilities in conjunction
with visual collaboration via browser screen
synchronization and document sharing. Customers can also search, browse and
post entries while engaged with an agent.
New customers for the product include Precision Edge Trading, Benchmark
Industries, Latitude Communications and enews.com.
WebCenter Express customers can elect to upgrade to Acuity WebCenter
Enterprise, which includes automated e-mail routing and response capabilities;
integration with customer information systems, knowledge management
applications and computer-telephony integration (CTI) software; a complete
WebACD that provides customizable routing and queuing of IP-based live help
requests; and multiple forms
of live communication, including real-time text conferencing, voice-over-IP,
and telephony callback options.
WebCenter Express 2.2 starts at $8,995 for five customer service agent seats
and unlimited end users in self-service or live help modes.
