The Association of Interactive Marketing plans to release a best-practices document on e-mail “append” next
week, endorsing the controversial issue and potentially bringing it a step closer to industry-wide
adoption.
AIM, a subsidiary of the Direct Marketing Association, said it plans to release the document next week
to attendees of the DMA/AIM net.marketing conference in New York, in an effort to inform marketers about
e-mail append and to encourage feedback on the document.
The practice, which adds e-mail addresses to companies’ offline consumer profiles, remains untested
throughout much of the direct marketing industry, but could prove a boon to multi-channel marketers’
efforts, proponents say.
“What we’re saying is if we have permission and if you follow best practices, it’s something you should
consider,” said AIM Executive Director Ben Isaacson. “Our stance is that we’re saying is it’s okay ….
AIM’s mission is to help with multi-channel marketing and using the Internet best with offline, and this
just follows.”
“Companies are trying to figure out the best ways to do it, and to figure out the response rates after
implementing append,” he added. “It’s being brought … to the companies that are implementing it, and to
those that are more on the periphery that haven’t approached it yet and want to know how to do it, and that
want to know the permission issues and the effects they should see on their lists going forward.”
Lacking the full strength of DMA-approved industry guidelines, the AIM document is intended only as a
first attempt to weigh in on the issue and to elicit opinion from the industry at large, Isaacson said.
That’s going to be important for the group, considering the controversy surrounding e-mail append.
The questions stem from concerns about value and privacy. First, e-mail lists tend to sour quickly due
to churn in consumers’ e-mail addresses, with some estimating that a third of lists’ addresses go bad each
year. As a result, there’s the chance that marketers who pay for an append could find within months that a
sizable portion of their spend has essentially been wasted.
Perhaps more importantly, privacy advocates have long maintained that just because consumers opted in to
receiving direct mail from a company, that doesn’t mean they’ve agreed to receive e-mail. As a result,
e-mail sent by the marketer could be construed as spam — and thus, be detrimental to the relationship with
the consumer.
Prompted in part by those questions, AIM and its Council for Responsible E-Mail, which drafted the best
practice document, are going public with its endorsement.
“We’ll be looking for feedback from the overall marketing community, as well as the companies actually
doing the append,” Isaacson said.
Next, the trade association plans to solicit feedback on the document from marketers, e-mail append
firms, and potentially, consumer advocates, before beginning work on a formalized set of guidelines for
approval and endorsement by the DMA’s Ethics Committee, and inclusion in the DMA’s Online
Commercial Solicitation Guidelines.
The guidelines could be ready for distribution as soon as October, in time for the DMA’s annual meeting.
“Certainly, we see DMA Annual as the next big event when we would distribute something with a strong
stance on the issue,” Isaacson said.
