According to New York-based research firm Cyber Dialogue, 86 percent of the Web’s
U.S.-based adult population either clicked on advertisements or viewed
product information online — and made an offline purchase based on those
According to the firm’s Phillip Barone, who authored the study and
who heads Cyber Dialogue’s consumer Internet practice, 20 percent of the
respondents said they changed their opinion of a brand based on online
information or ads.
The study also indicated that 36 percent of adult U.S. Internet users
actually changed their minds regarding an offline purchase decision using
product information or ads they saw online. While that percentage isn’t
tremendous, the group does account for 55 percent of all Internet-influenced
dollar spends — a sizable $53.6 billion.
“The ability to identify these consumers among your user base will
provide valuable input for effective, targeted advertising and promotion
campaigns,” Barone said.
The study comes as evidence mounts in favor of online advertising’s
branding capabilities. Earlier this week, Jupiter Media Metrix released a
report concluding that marketers undervalue the potential of Web-based
However, the new Cyber Dialogue study also does a fair amount to
safeguard the reputation of the click-through as a measure of advertising
effectiveness. In recent months, click-throughs have come under fire as a
poor way to measure consumer response to online advertising creative, since
(the argument goes) banner creative can have an effect on how a brand is
perceived by a consumer without requiring them to click.
Indeed, while Barone concludes that online ads and information can shape
brand opinions and purchase decisions, he also describes click-through rates
as important since they indicate product interest by high-value and
“Online advertising click-throughs are most likely to come from those
whose purchase decisions are shaped by online ads or info — and these
consumers spend the most,” Barone wrote.