eShare just announced the general availability of NetAgent 2.0, with real-
time dialogue capabilities that both automate and improve Web-based commerce,
customer support and service.
“Internet Web sites for customer support are a win-win situation for both the
customer and the company,” said Bryan Thatcher, CEO of Twelve Point Rule.
“Customers get instant access to a personalized customer support system that
is designed to respond immediately and remember their preferences. Companies
save money on telephone support costs, which can be as high as $5 per service
transaction for a live call agent, as compared to a few cents on the Web.”
“With their elite client list, compelling designs, and depth of experience.
Twelve Point Rule is an ideal partner to make NetAgent a standard in the
Fortune 500 and online
commerce arenas,” said Neil Toomb, executive vice president of eShare
Twelve Point Rule said it will complement both NetAgent 2.0 and eShare
Expressions with full technical and creative online development. Financial
arrangements were not disclosed.