Speaking at the Interop conference earlier this month, Mike Kalac, the chief information security officer (CISO) of Western Union, detailed how he helped transform the internal security at his company to deal with the modern era of information security threats.
Kalac explained to the audience that in 2012, the information security group within Western Union was viewed as being an obstacle, rather than an enabler, for the business. For example, the IT security group at the time was blocking access to both Facebook and YouTube, on the fear that those sites were insecure and represented a security risk.
When Kalac’s group finally did open up and provide limited access to Facebook and YouTube, he admitted that the change wasn’t communicated properly to the organization. So even after access was made available, the IT security group within Western Union was still despised.