Bloomingdale’s Launches In-Store ‘eOSKs’

Bloomingdale’s has launched in-store
virtual shopping counters called eOSKs, claiming to be the first major
retailer in the country to launch a true “click and mortar” retail channel.

Designed, developed and installed by e-commerce player, the eOSKs
“specifically cater to the discriminating Bloomingdale’s clientele,” the
company said.

An eOSK is an interactive terminal with rich multimedia technology that
provides public access to electronic commerce, dynamic advertising and
interactive promotions.

The e-commerce-enabled eOSK is to take a customer through the process of
selection of a particular product and then close a sale by providing payment

Though the primary focus is on sale transactions, an eOSK also
provides a platform for full-motion, interactive advertising and promotion
backed with animation and sound.

“With eOSKs, we are enhancing the in-store experience by adding interactivity
and expanding geographies to extend the 59th Street flagship experience to
other locations. Shopping at eOSKs will add more ways for customers to
interact with Bloomingdale’s,” said Susan Harvey, a Bloomie’s vice president.

The three Bloomingdale’s stores in New York City, Chicago and Los Angeles
will have a total of 12 eOSKs.

Through eOSKs, customers in other
Bloomingdale’s stores will be able to experience the ambiance, products and
atmosphere at Bloomingdale’s flagship store at 59th St. and Lexington Avenue.

“We are confident that eOSKs will add a new dimension to the shopper’s
experience at Bloomingdale’s and will further consolidate the Bloomingdale’s
position of that of the world’s most innovative retailer,” said Michael Trent Thompson, president and
CEO of

Each eOSK at Bloomingdale’s will act as a stand alone retail store, offering
gift suggestions for purchasing both in-store or online.

They feature the entire Bloomingdale’s Holiday catalog, showcase the 59th Street holiday
windows and Santa Claus. Interactive content includes a millennium contest,
and the ability to send e-mail holiday and Santa postcards.

Bloomingdale’s, a division of Federated Department Stores operates 23 stores
in New York, New Jersey, Massachusetts, Pennsylvania, Maryland, Virginia,
Illinois, Minnesota, Florida and California. is developing a private network of
e-commerce kiosks (eOSK) to be located in traditional retail locations and
non-retail locations like college campuses, hotels and resorts, airports,
office buildings and sports and entertainment venues.

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