Customer relationship management company eGain Communications Corp. delivered three
new applications — eGain Voice (Voice-over-Internet), eGain Inform (Web FAQ
self-service) and eGain Campaign (pro-active digital marketing).
The new products join recently released versions of eGain Assistant
(intelligent life-like service agents), eGain Live (real-time text chat and
Web collaboration) and eGain Mail (e-mail management) as part of the
company’s Commerce 2000 Platform.
Miadora, LookSmart, Cellmania and The Lease Exchange are among the initial
clients for eGain Voice, eGain Inform and eGain Campaign, the company said.
eGain, founded in 1997, offers licensed and hosted applications for e-mail
management, interactive Web and call center ollaboration, intelligent
self-help agents, and proactive online marketing. The eGain Campaign
solution
adds to the platform by enabling a range of digital one-to-one marketing
capabilities.