Report: U.S. E-Commerce Services Market to Hit $64 Billion in 2003

The market for e-commerce services in the United States is predicted to boom,
more than $64 billion in 2003, says a new industry forecast.

The explosive growth will come as companies grapple with complex Internet
initiatives linking internal technologies and processes to suppliers and
customers, says the report from Forrester Research Inc.

The increased demand for e-commerce technical, strategy, marketing, and design
services will contribute to a compound annual growth rate of 59 percent, the
report says.

“Firms moving beyond basic Web storefronts will engage service providers to
help them deconstruct existing business models,” said Christine Spivey
Overby, associate analyst in IT Management Research at Forrester.

will engage e-commerce help vendors to untangle site architecture so they may
provide 99.999 percent uptime and support multiple third parties.”
“In addition, e-businesses will seek assistance developing consumer-facing
sites that enable them to capture and retain affluent online shoppers,” she

Forrester said it built a model that divides the market into four segments:
technical, strategy, marketing, and design services.

As Y2K and ERP work winds down, firms will spend heavily on Web-specific
technical services, which will constitute 50 percent, or $32 billion, of the
overall e-commerce services market in 2003. Application integration will lead
the technical services market, “as an $18.3 billion gold mine.”

Forrester expects the market for e-commerce package implementation to reach
$5.1 billion in 2003. Finally, as companies retire non-Y2K-compliant legacy
systems and step up their e-business efforts, e-commerce applications will
rise from 4 percent of the total application portfolio today to 35 percent in
2003, creating a demand for custom development services that will reach $8.6
billion in 2003, the report says.

Forrester predicts that the market for online strategy services will grow at
a compound annual rate of 83 percent over the next four years.

For the report, entitled “Sizing eCommerce Services,” Forrester interviewed
50 companies using e-commerce outsourcers and found support budgets ranging
from $250,000 to $25 million.

In 2001, respondents expect to allocate 28
percent of total e-commerce help dollars to new development or package
implementation and 26 percent on marketing initiatives.

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