Nearly a month after a software upgrade bumped Microsoft partners and customers off the company’s volume licensing site, the main problem has been fixed but some users are still locked out.
Microsoft (NASDAQ: MSFT) is helping those partners and customers on a case-by-case basis, according to a post on Microsoft’s SMB Community blog Monday.
“As part of an ongoing effort to improve the customer licensing experience, Microsoft recently upgraded the Microsoft Volume Licensing Service Center (VLSC). In standard systems testing, we encountered an issue with the registration system,” Eric Ligman, global partner experience lead in the Microsoft Worldwide Partner Group, said in the post.
“We sincerely apologize to our partners and customers for the inconvenience that they have had during the upgrade improvements for the Volume Licensing Service Center site,” Ligman said.
The original outage occurred in mid-December and was mostly repaired by December 18, according to various entries on the SMB Community blog. However, some problems are still conspiring to keep an undisclosed number of buyers locked out.
“While the vast majority of partners and customers are able to access the system, there remain some customers who may be experiencing difficulties and it has taken us longer than expected to correct these issues,” read Monday’s blog update. “We are taking all necessary steps to resolve the situation and we are working with each customer or partner to restore permissions if they can’t be resolved online,” Ligman said.
The update had been intended to provide a consistent experience for both Microsoft partners as well as their customers by letting them both access their accounts on the VLSC site.
A Microsoft spokesperson told InternetNews.com in an e-mail that the company “is taking all necessary steps to resolve the situation and is working with each impacted customer or partner.” The spokesperson did not give a date by which all of the individuals’ resolutions are projected to be completed.
Stuart J. Johnston is a contributing writer at InternetNews.com, the news service of the internet.com network.