Microsoft has always had the challenge of offering support for its products to consumers and businesses alike. With so many millions of customers, anything the company can do to cut down on support services is in its own interests as much as it is for customers.
Last year, Microsoft introduced the ‘Fix-It Button’ for individuals and consumers to assist in troubleshooting. It helped them find fixes to common problems in Microsoft’s knowledgebase with one click. Now the company is offering a similar one-click fix solution for the SMB market called Fix-It Center. Small Business Computing has the details.
Microsoft has begun beta testing a new automated end-user support system that aims to simplify finding and eliminating tech support problems for both end users and small- and medium-sized businesses (SMB).
Dubbed the Microsoft Fix It Center, it includes the Fix It Button technology that the company debuted last year, which gives users the option to have a bug fix automatically installed for them by simply clicking on the button.
However, the Fix it Center goes far beyond a single button for fixes, according to Microsoft (NASDAQ: MSFT).