More than 2 million Cox Communications broadband customers lost their
connections Friday after the cable operator’s Internet backbone
went down, a spokesman for the Atlanta company confirmed.
“We’re still investigating the root cause of the problem,” Bobby Amirshahi,
a Cox spokesman, told internetnews.com.
Amirshahi said the outage affected all of Cox’s broadband customers — both
consumers and businesses.
In some markets, service was restored in 30 minutes, he said. However, one
Cox customer in Orange County, Calif., reported that his firm’s service had
been dark for two hours.
Service has now been restored to all customers, Amirshahi said. The company will gather information on what caused the problem over the next
few hours.
Amirshahi could not say if there was any scheduled maintenance or upgrade that could have caused the glitch.
At year’s end, Cox claimed 2.6 million cable broadband customers. That’s
about a 3
percent market share among U.S. ISPs, according to ISP-Planet.