EarthLink Inc., in addition to
its normal Web hosting duties, will play host to grand opening ceremonies
in commemoration of its new state-of-the-art call center.
Monday secured a five-year lease for the home
of its rapidly expanding call center operations in Harrisburg, PA.
Located in Dauphin County the new facility occupies 122,693 square feet and
will provide a home base for more than 300 EarthLink technicians,
Web-hosting and customer support representatives. The call center maintains
an around-the-clock operation and has the capacity to become one of
EarthLink’s largest call centers, housing more than 700 employees.
Greg Stromberg, EarthLink executive vice president of employee services,
said the new facility is an important part of the company’s ability to
support its continued subscriber growth.
“In the face of rapid growth, site scalability and a strong labor pool have
been critical to EarthLink’s success, and Harrisburg meets both these
criteria,” Stromberg said.
Stromberg added that opening the call center in Pennsylvania was the
results of that state’s aggressive push into hi-tech business operations.
“EarthLink is excited to expand its Harrisburg call center operations and
help support Pennsylvania’s statewide initiative to become a 21st-century
technology leader,” Stromberg said.
EarthLink’s Harrisburg call center workforce will continue to service
EarthLink’s growing member base of approximately 3.5 million members. The
call center handles more than 7,000 technical, Web-hosting and customer
support-related calls each day.
More than half of EarthLink’s 5,800 staff is dedicated to member support,
providing customer and technical services from eight call center locations
EarthLink’s member support representatives serviced more than 5.2 million
calls and e-mails from members last quarter, a milestone which Stromberg
cited as demonstrable of EarthLink’s commitment to customer support and