Infinium (NASDAQ:INFM), a Hyannis, Mass.-based provider of integrated e-business solutions and ASP services, Wednesday (Feb 21) announced that it has expanded its Alliance Partner Program to ASP-enable partner solutions via the Infinium Enterprise Solution Hosting Center.
The ASP Alliance Partner Program enables visionary partner companies to bring their own ASP strategies to market by utilizing Infinium ASP’s infrastructure and operational resources. Infinium ASP offers a full range of flexible partnership options including OEM, revenue sharing, reseller and referral relationships. As part of the ASP Alliance Partner Program, partners have the freedom to choose options that best complement and extend their ASP offerings.
The ASP Alliance program is ideal for partner companies that have already invested substantial resources in developing thin-client or Web solutions equipped for next generation technological growth. With the ASP Alliance program, partner company solutions become ASP-enabled and immediately available from Infinium’s Enterprise Solution Hosting Center.
The ASP Alliance program was designed to be flexible and allow partners to select the services that enable them to reach their own strategic ASP goals. These services include Activation Services, Application Management, Help Desk Support, Customer and Partner Care, Training, Expanding the Channel and Reaching the Market.
The Infinium professional services group offers technical know-how, real-world project management skills and activation methodology expertise. Infinium ASP’s application management team is responsible for providing a stable and secure operating and application environment that is always functioning at peak performance. All system administration tasks, such as upgrades and data maintenance, are provided by highly-experienced Infinium ASP staff.
Infinium’s support staff is committed to providing exceptional customer service. The ASP Alliance program incorporates partner solutions into the Infinium product-offering, suite empowering Infinium to take on full responsibility or provide first, second or third levels of customer support.
Customer satisfaction is critical in the ASP marketplace, so critical that Infinium ASP has resources solely dedicated to ensuring the highest level of customer and partner care. Each Infinium ASP customer and partner is assigned an account manager who is responsible for, and compensated on, their customer and partner’s satisfaction. Infinium ASP’s account manager is the single point of contact for the customer/partner to answer questions, escalate issues and plan for hosting center activities such as upgrades.
Infinium offers a full range of classroom and onsite educational opportunities. Infinium’s certified instructors can work with customers/partners to deliver focused instruction and workshops based on individual, group or organizational needs.
As part of the ASP Alliance program, Infinium’s sales team can become an extension to its partners’ direct sales force. Infinium will sell partner solutions, as an ASP offering, to highly-targeted market segments, increasing partner visibility, and strengthening partner positioning.
The ASP Alliance program recognizes the need to reach new markets. Infinium’s goal is to be an active participant in increasing the visibility of partner products as an ASP offering. Infinium is committed to doing this by allocating its internal resources to develop marketing programs that promote partner solutions, generate leads and enhance brand awareness in the ASP marketplace.
The Infinium Alliance Partner Program consists of four partner categories: Software Alliance Partners, Sales Alliance Partners, Consulting Alliance Partners and ASP Alliance Partners. Qualified partners are welcome to join as many categories as they like.