Westwood, Mass.-based performance management provider Precise Software Solutions
today announced that SAP America Inc., the U.S. subsidiary of German software giant SAP AG
, has selected Precise’s service level compliance monitoring for customers of its mySAP Hosted Solutions.
“We chose Precise’s solutions because they lead the industry with solutions that monitor the end-user experience and deliver the historical information we need to determine the real source of any performance problems and support our Service Level Agreements (SLAs) with customers. This is essential for our business,” said Tom Melchiore, vice president of SAP Hosting for SAP America.
mySAP Hosted Solutions are professionally managed solutions available across a network. SAP provides the application management, hardware, software and infrastructure support services that can simplify implementing, managing and scaling SAP solutions.
“Optimal performance will help ensure the success of mySAP Hosted Solutions and generate more business opportunities for both our companies,” said Precise CEO Shimon Alon. “Looking to the future, as Precise helps SAP customers achieve ROI more rapidly, we believe there will be additional opportunities to help SAP and its customers meet their performance management needs.”
By monitoring and analyzing overall performance “from URL to SQL and Beyond,” Precise’s performance management software solutions, tailored specifically for mySAP.com solutions, proactively and accurately detect the root causes of service degradation and determine their impact on the entire infrastructure before they affect end-users.
In addition, the Precise solutions identify historical trends and deviations from the norm, and deliver comprehensive information on the end-user experience, response times and availability metrics which are correlated to customers’ SLAs. By providing instant feedback on what happened, what is happening, and what will happen with the performance of the mySAP.com applications, the Precise solutions will enable SAP to monitor and ensure the service levels provided to SAP customers and to itself by SAP’s Preferred Data Center Providers, Hewlett-Packard and EDS.