Survey Examines ISP Subscriber Turnover

A survey conducted by World Research, Inc. found that for the most
part, consumers are
happy with their Internet service providers (ISPs).

A total of 3,590 Internet users answered questions about their ISPs,
examining topics such as overall satisfaction, primary access locations,
and intentions to select a new ISP.

Most participants in the survey were basically satisfied with their ISPs,
although 16% said they plan to change ISPs within six months.

The most
frequently mentioned complaints about ISPs were slow
log-in times, too many busy signals and expensive
prices.

ISPs identified in the survey include: Earthlink Network; Prodigy;
Microsoft Network; WebTV; Netcom; MindSpring Enterprises;
America Online; AT&T WorldNet; InternetMCI; Erol’s
Internet; Sympatico; and BellSouth.net.

A detailed summary of the results is available at
survey.com.