The outage, which lasted under 4:30 p.m. Eastern, left thousands of AT&T’s WorldNet business customers’ offline,
unable to contact clients and make regular business transactions. WorldNet
subscribers reported that they lost their connections around 8:15 a.m. EST.
A spokesperson for AT&T (T) said
the outage was Domain Name Service-related. According to the company representative, the router
problem has been repaired and nationwide access has been restored.
The nationwide outage is one of the largest Internet access disruptions to
date. This is the second time that AT&T WorldNet services have been set
back due to massive technical difficulties.
In January, WorldNet users experienced increased call failure rates as a
result of the company’s successful advertising campaign in December 1998.
An aggressive 3-month network build-out plan rectified dial-up congestion
for WorldNet users in 45 U.S. cities where customer demand exceeded AT&T
As more business and home access users flock to the Internet, it’s likely
that temporary service outages may become business as usual for small and
large service providers alike. Both MCI
WorldCom Inc. (WCOM)
and American Online Inc. (AOL), have experienced massive service outages over the past few years.
In August, it took MCI WorldCom 10 days to reinstate full access for users
when a 24-hour planned outage for a network upgrade went awry.
AOL suffered nationally publicized connection failure problems after
offering unlimited access in late 1996 and early 1997. In an effort to
address user complaints, AOL upgraded its facilities and offered refunds to
Business customers of AT&T WorldNet reported losing their connections
nationwide, and some complained that AT&T had not provided an adequate
explanation of the problem or an estimate of when it would be fixed.
It’s too early to access the financial impact that the AT&T WorldNet outage
has had on businesses and holiday e-commerce sales.
Some business owners reported that they intend to change their access from
AT&T WorldNet to another national service provider due to the outage. But
all Internet users agree, the best way to maintain uninterrupted access to
the Internet during a service outage, is to have a second provider waiting
in the wings, should service be disrupted.