The new site for Childline is intended to be the first port of call
for children who want information and advice about issues of importance
“We believe the Internet is a vital way of helping even more children
and young people get the help and information they need and desperately
want,” said Valerie Howarth, chief executive of ChildLine.
“Children trust and rely upon ChildLine, so it is essential that we continue
to explore new ways of communicating with them.”
Lack of funding has meant that only one third of the telephone calls to
ChildLine’s helpline can be answered at present. To get through, children
have to call several times.
“Our ultimate aim is to answer every call from every child the first time
they ring, but we must examine other ways of supporting children too,”
On AOL UK’s Kids Channel, ChildLine will hold regular chat room sessions
in which a ChildLine expert will answer questions on topics that range
from family problems to bullying at school. The chat sessions began on
Tuesday this week in the “safe surfing” environment of the Kids Channel.
“Our relationship with ChildLine is about sharing similar long-term goals
and therefore working to enhance children’s online experience within a
safe environment,” said Camille De Stempel, AOL UK’s director of security
and network policy.
One of the features of the new site is to allow children to discuss topics
among themselves as well as with experts. To get them talking, there will be
a “hot topic” posted each month on “Get Talking,” ChildLine’s message board.