BP Amoco Signs for “E-Enabled HR”

Petrochemical giant
BP Amoco has signed a
global $600 million contract with Exult for “e-enabled” HR services.

In this, the largest deal of its kind, Exult will create and operate a
global HR services organisation for BP Amoco. It will use the latest
web-enabled technologies and processes to transform the ways in
which human resources services are made available to employees and

“Through Exult’s web-enablement of service delivery and its implementation
of standardised HR services, we are gaining an holistic, practical and
truly global HR services delivery solution that I firmly believe
will allow us to usher in a new era of HR excellence,” said Nick Starritt,
BP Amoco’s group vice president.

An important feature of the services delivery model that Exult will
be providing to BP Amoco is called “myHR,” a self-service web portal
which enables employees to manage, in Exult’s words, “their daily work,
employment related experiences and career opportunities.”

“The BP Amoco/Exult contract signals the emergence of a truly comprehensive
HR BPO model, not only in the breadth of services offered, but also in
that Exult is the first service provider to tackle the global HR
marketplace,” observed Cynthia Doyle, senior analyst for market
research firm IDC.

“Exult is partnering to provide certain HR services in the BP Amoco
deal, a good example that a new player can win a comprehensive global
contract and partner with ‘best-in-class’ providers for the full scope
of services.”

Over $12 billion will be spent on integrated HR business process
management services delivery by 2003, according to market research
firm GartnerGroup/DataQuest. The compound growth rate over
1998 figures is 88 per cent.

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