[London, ENGLAND] DeskTalk Systems,
supplier of the TREND network reporting solution, announced Wednesday its
plans for significantly expanding its presence in Europe.
Having quadrupled its international business last year, DeskTalk
has appointed Paul Donovan to oversee the company’s European business.
His job primarily will be to ensure a high level of support to such
customers as AT&T, BT, Swisscom, Deutsche Telekom, Cap Gemini, ntl,
Unisys, Nationwide, and the European Commission.
DeskTalk announced that its new EMEA head office in the U.K. will be
the location of a pan-European support center, catering for
direct customers and EMEA channel partners alike.
Donovan said that DeskTalk has a strong installed customer base and
channel pipeline in Europe. The company’s main focus was to
strengthen relations with these existing customers through localized
support.
Rapid expansion, such as that experienced by DeskTalk in its
international markets, clearly brings a related set of problems,
with support for existing customers at the top of the list. However,
no company wants to slow down its expansion simply because support
has become an issue. DeskTalk is hoping to continue its meteoric
growth while keeping customers satisfied at the same time.
“New customers in Europe account for approximately 30 percent of
DeskTalk’s worldwide revenue, which is proportionately a
very high percentage of global business,” said Donovan, adding
that this was a good indication of how seriously DeskTalk took
its commitment to Europe.
DeskTalk’s TREND is a Web-based enterprise reporting solution
that automates the collection and analysis of performance data,
delivering browser-based, interactive reports. It is intended
to allow managers to predict network problems before they occur.
DeskTalk claims its product “makes unmanageable networks manageable”
without the need for expert network staff.
