After several prominent Internet companies moved to distance themselves
from DoubleClick, the advertising
firm has decided to drop plans to merge offline information with user
activity it’s collecting from the Web sites that use its technology.
“I made a mistake by planning to merge names with anonymous user activity
across Web sites in the absence of government and industry privacy
standards,” Kevin O’Conner, chief executive officer of DoubleClick, said in a statement.
“We commit today, that until there is agreement between government and
industry on privacy standards, we will not link personally identifiable
information to anonymous user activity across Web sites.”
Over the past few weeks, pressure from privacy advocates, and from
government agencies assigned to protect consumers, has mounted. The company
is the subject of inquiries by the Federal
Trade Commission, the New York State Attorney General’s office and the
Michigan State Attorney General’s office. DoubleClick says that today’s
decision stems from discussion with consumers, privacy advocates,
customers, government officials and industry leaders.
Today’s move may not alleviate the pressure on DoubleClick (DCLK), although it is likely to help. Some of the inquiries, and some of the six
which it has not pledged to abandon. It said only that it would not merge
offline information, which it acquired when it bought Abacus Direct, with the data
gathered through the cookies.
The most recent news, and possibly the events that spurred DoubleClick to
take action, came when several prominent Internet companies publicly
distanced themselves from DoubleClick and its privacy troubles.
AltaVista, which is majority-owned
by Internet incubator CMGI (CMGI), adopted an opt-in
policy for its Web site. This means that people who use the site must
affirmatively ask to have their surfing habits tracked.
DoubleClick operates under an opt-out policy, under which users have to ask
to be taken off the list of those being tracked. The company has repeatedly
said that it feels opt-out should be the industry standard, as it is for
offline data collection.
Another Internet company, Kozmo.com, an up-and-coming delivery service,
reportedly is also trying to disentangle itself from DoubleClick, moving
for an early termination of its contract with the company.
The latest flap in DoubleClick’s privacy woes came when financial software
maker and Web site operator Intuit Inc. (INTU)
Thursday moved to plug leaks on its popular Quicken site, after it was revealed that
personal financial information users entered on the site was being sent to
DoubleClick, which served the ads on the site.
The discovery was made by Richard Smith, the Internet security consultant
who discovered that Real
Networks Inc.’s jukebox software was sending information about users’
listening habits back to the company.
Smith discovered, while surfing Intuit’s site with a “packet sniffer”
running on his computer, that information from a mortgage calculator and a
credit-assessment feature were being sent to DoubleClick. Both contained
fields where people input sensitive information like income, assets, and
debt. Other features on the site, like a sample tax return, did not send
data to the ad company.
DoubleClick officials told InternetNews.com the company makes no use of the
“That data is sent to us, but we don’t receive it. We don’t capture it in
any way,” says Jeff Epstein, executive vice president of DoubleClick.
“We’re in the process of sending letters to all of our customers to alert
them of this problem.”
The issue is mostly one of referral URLs, a problem that not related to the
issue on which DoublClick backpedaled today. It is also not limited to
either Intuit or DoubleClick. In fact, Smith says, “This is a fairly
generic problem that 50, 100, 200 sites may have.”
Privacy advocates praised DoubleClick’s move.
“Doubleclick has not only made the right business decision for their own
company in suspending their tracking plans, they have also taken the right
public policy choice of looking for consensus on standards for information
practices for their industry,” says Jason Catlett, president of Junkbusters Corp.