Japanese IT giant Fujitsu Limited has chosen Malaysia to be its regional support hub for its recently launched InfraCare global infrastructure service, which is set to support customers in more than 100 countries and provide a single contact point for all matters relating to infrastructure support.
InfraCare encompasses all elements of the outsourcing process from planning and consultation to systems integration, data center and client/server operational services, as well as network management.
“What we at Fujitsu are saying to our customers is let us be your IT infrastructure manager,” said Ted Devlin, senior director of Fujitsu Limited. “InfraCare will minimize business disruption and help companies maintain high customer satisfaction. As an outsourced service, InfraCare lowers the cost of ownership and enables businesses to focus on core business activities instead of being saddled with multi-vendor and IT asset management problems.”
The new service will value-add the existing portfolio of Fujitsu (Malaysia) Sdn. Bhd., which employs 140 staff to provide IT Business Solution Services, Desktop Services, ERP Solution services, CAD Systems, Outsourcing Solutions and Network Implementation Solutions.
Added Molly Loh, senior vice-president of Fujitsu Malaysia, “We’re happy to roll out InfraCare in Malaysia as this will allow businesses here to access technology support as an outsourced service with considerable savings. It also shows Fujitsu’s commitment to our customers to provide best-of-breed infrastructure services.
The Fujitsu Group has more than 5,000 global service customers in the finance, retail and other industries, with clients such as Sabre, Nokia, Toyota, Citibank and McDonalds.
“Despite the fact that the InfraCare brand has only just been announced, its services have already found a good following here. Among our first clients to adopt this service is a large international fast food chain,” she said.
A local outsourcing component of InfraCare, called Asia Enterprise Management Center (AEMC), is located in Kuala Lumpur and is staffed round-the-clock by multilingual and technically proficient help desk engineers.
Devlin added that with InfraCare, customers can obtain greater control of their IT environment, as the support is visible and measurable. There is a wide range of support options and contracts can vary in size from RM50,000 (US$13,160).
The duration of support depends on the scope and complexity of the infrastructure, according to him. “As an example, a major help desk for a fast food chain was up and running within three weeks, while the support of a large bank with approximately 400 branches was implemented in about four months. These were challenging schedules but we did it,” he said.