Amazon.com European Services C.V., a subsidiary of Amazon.com announced today its intention to consolidate its European customer service locations, transferring its pan-European customer service operation from The Hague, Netherlands, to existing centers in Slough, United Kingdom, and Regensberg, Germany.
The Hague center employs approximately 240 people. All of the customer service representatives at the center will be offered a transfer to either the German or U.K. operation, both of which will be expanding.
Amazon.com employs some 1,800 people throughout Europe, primarily in France, Germany and the United Kingdom.
The intended consolidation is part of Amazon.com’s restructuring efforts announced on January 30, along with its forecast that the company expects to achieve pro forma operating profitability by the end of 2001.